About my Designs
What formats do you offer?
I currently offer Pes, and XXX. Please specify your format when ordering, otherwise PES will
be sent. If you have a conversion program like buzz tools, embird you can convert designs to any format.If not i will
try to convert designs for you to other formats
Do you provide Color Charts?
Each set/design includes a text format color chart in each format.
What Equipment do I need to use the designs?
These are machine embroidery designs. You will need an embroidery sewing machine to stitch these designs and the
appropriate hardware and software to transfer the designs to your machine (for example, a reader/writer, amasing box etc).
Designs are also sent to you as zip files, so you will need to upzip design files.
What payment options are avaliable?
I accept paypal payment which supports checks, and credit cards as payments as well. Please note that I do accept other
payment methods should you purchase directly through my website.Just email me firstname.lastname@example.org for questions.
Are designs manually punched?
Not at this time. My designs are auto digitized at this time. My commitment to you as a customer is to provide you
high quality designs.
Where do you get your graphics?
I have spent a lot of time, effort and money in searching and purchasing designs from exceptionally talented graphic artists
all over the world under the appropriate license. In some cases, graphics are my own art work as well. Please
refer to my website for graphic credits.
How are my designs delivered?
Your designs will be emailed to you. Please ensure that your mail box has enough free space to accept the designs.
What if I do not receive my designs?
If for some reason you do not receive you designs, please email me at email@example.com. Please contact me if you do not receive your designs within 24 hours of payment as it will likely mean that
something has gone awry in cyberland. I would prefer to receive an email from you rather than receive an unjust negative
Do you supply your designs on CD?
I am happy to put your designs on CD and send them to you for an additional charge. Please email me if you are interested
in this option.
What is your refund policy?
Due to the nature of embroidery software, I do not offer refunds or exchanges. All designs have been test stitched
a number of times prior to being offered for sale.
What if I have any other questions?
If your question has not been answered here, please email me and I will get back to you ASAP. My one concern is making
the customer happy - so I am more than happy to help in any way I can. Email: firstname.lastname@example.org
Designs can be used on items to be sold as long as long as you do not mass produce. Designs (either purchased or free)
can not be sold, traded, shared or included in other other design package, including copying with intent or sharing with friends
Please note that copying embroidery designs or sharing them is a copyright violation and consequently is illegal. This
is irrespective of whether you purchase the design or download a sample. You merely have a license to use the software/download
in accordance with my terms. However, you are allowed to make one copy for back-up purposes. You are also allowed to customise
designs for your personal use, but you must not offer customised embroidery design files for resale (only on hand finished
products) or claim it as your own. Thanks for your purchase. Loretta